Quality Supervisor

Quality Supervisor

As the Quality Supervisor you will supervise and provide day to day leadership to a team of Quality Technicians to ensure Quality plans are met. The Quality Supervisor will be involved in designing experiments for product, packaging and line qualifications, analyzing and solving quality problems, preparing procedures, and training inspectors.  You will perform audits, analyze quality costs and other quality data, and apply quality tools and fundamental statistical methods for process control to ensure production of products and processes are consistent with established standards.  You will promote and support Keurig Dr Pepper’s Continuous Improvement efforts and initiatives.

Shift & Schedule: This is a full time position working 2:00pm to 10:30pm, Monday-Friday. Flexibility for additional coverage outside of these hours, including potential weekends and/or holidays, is also required as needed. 

What you will do:

• Provide leadership and direction to QA Techs by managing the workload, training and employee relations issues.
• Ensure quality and food safety initiatives to link product development, manufacturing, process improvement with customer expectations are maintained.
• Ensure plant is “inspection ready” in compliance with requirements in preparation for third party, partner, regulatory, and certification audits.
• Manages the collection, analysis and reporting of performance and product conformance quality data to inform production department managers on status and priorities of quality issues.
• Support training of Quality Teams and Plant personnel in their QC process to ensure the proper performance to Keurig Dr Pepper Quality testing procedures, Quality policies and compliance with KDP and customer specifications (i.e., Quality Manual).
• Perform audits and Quality tests with operations and QA staff to address quality related issues.
• Audit production processes to record, document, and evaluate consistency to customer and Keurig Dr Pepper specifications and validation of corrective actions over time.
• Develop and maintain quality information records and reports (customer complaints, internal issues, etc.) to adequately communicate production capabilities and quality issue priorities and status, with regular reporting.
• Problem solve, troubleshoot and resolve quality issues – utilizing quality tools (cause and effect, process mapping, statistical methods, etc.) with the ultimate goal being implementation of effective corrective actions.
• Monitor production QC performance to ensure that labeling, product information and product packaging satisfies Keurig Dr Pepper and/or customer specifications.
• Helps facilitate dispositions/resolutions to daily production quality issues as needed.
• Use and maintain quality databases (design, create, import, export, query, report, analyze)
• Ensure the staff is aware of their responsibility to report food safety, quality and regulatory compliance with authority to initiate action
• Responsible for ensuring the production of a safe, wholesome and quality product and requires trained designees when applicable.
• Assists in hiring and training of new employees
• Performs other duties as requested by management.
• Follow all Keurig Dr Pepper policies and procedures.

• Salary Range: $70,500- $95,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility
• Benefits eligible Day 1!

• Bachelor of Science degree in Food Science, Engineering, Chemistry, Biology, or related field highly preferred
• 3-5 years’ experience in a product development or quality role, preferably in food manufacturing
• Demonstrated expertise in building Quality Plans including strategy and tactics that have successfully met Quality/Food Safety KPI’s and Quality Goals
• Advanced understanding of GMP, HACCP, FSMA, Safe Quality Food (SQF) Principles, Food Defense Principles & Quality Management Systems. (QMS)
• Understanding of Lean Six Sigma/Continuous Improvement is helpful but not required 
• Previous experience using SAP and SPC (InfinityQS) is preferred
• Excellent written and verbal communication skills across a broad variety of departments
• Ability to positively and comfortably handle and prioritize multiple tasks in a fast-paced environment with self-motivation and focused attention to detail.
• Ability to develop protocols, training materials and reports with the guidance of resources
• Self starter; take charge, positive and proactive attitude