Senior HR Benefits Operations Specialist

Senior HR Benefits Operations Specialist

The Senior HR Benefits Operations Specialist manages the daily administration and implementation of employee benefits programs. This role ensures accurate, efficient, and compliant benefits delivery, oversees system management, vendor coordination, process improvements, and resolves complex issues. May also provide guidance to junior team members.

This position is based out of our Frisco,TX headquarters and operates on a hybrid schedule of three days onsite (Tuesday-Thursday) and two days remote (Monday and Friday).

Key Responsibilities:

• Benefits Program Management & Administration
  • Lead the daily operational activities of all health and welfare (medical, dental, vision, life, disability).
  • Manage the execution of Annual Enrollment, including system configuration, communication review, vendor coordination, and employee support.
  • Ensure accurate and timely benefits enrollment, changes, terminations, and data exchange with third-party administrators (TPAs), carriers, and the HRIS platform.
  • Create or maintain documentation for day-to-day processes and audits.
  • Serve as the highest escalation point for complex employee benefits inquiries, eligibility disputes, and administrative challenges.
• Systems, Data, and Compliance
  • Act as the Subject Matter Expert (SME) for the HRIS benefits module (e.g., Workday, ServiceNow & ADP) and benefits administration systems.
  • Perform system configuration, testing, and maintenance to support benefits plan changes and upgrades.
  • Ensure strict compliance with all relevant regulations, including ERISA, COBRA, HIPAA, ACA, FMLA, and IRS guidelines.
  • Prepare and ensure timely filing of mandatory reports (e.g., ACA reporting).
  • Conduct regular internal and external benefits audits to ensure data integrity and compliance.
• Vendor Management and Financial Oversight
  • Lead operational relationships with external benefits vendors, brokers, and consultants.
  • Monitor vendor performance, service level agreements (SLAs), and issue resolution processes.
  • Participate in benefits plan analysis by providing operational data and insights to support strategic decisions.
• Process Improvement and Leadership
  • Identify, recommend, and implement improvements to benefits processes, systems, and communications to enhance efficiency and the employee experience.
  • Develop and maintain up-to-date documentation for all benefits operational procedures.
  • Mentor and train junior HR operations staff on benefits administration processes and best practices (if applicable).
  • Lead special benefits projects or initiatives as assigned.

• Salary Range: $76,400 - $99,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Required Qualifications

• Experience: 5 years of progressive experience in benefits administration and operations, with at least 2 years in a lead, senior, or specialized technical role.
• Technical Skills: Deep expertise in managing benefits within a major HRIS platform (e.g., Workday, ServiceNow & ADP) and administering benefits through third-party platforms and vendors (e.g., bswift, Businessolver).
• Compliance: Comprehensive knowledge of federal and state benefits laws (ERISA, HIPAA, COBRA, ACA).
• Analytical Skills: Strong ability to analyze complex data, manage large data sets, and identify root causes of benefits issues.

Preferred Qualifications

• Education: Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• Experience with multi-state benefits administration.
• Proven track record of leading an Annual Enrollment cycle from beginning to end.
• Demonstrate advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams), with advanced capabilities in Excel such as creating pivot tables, utilizing VLOOKUP, and developing complex formulas.
• Analytical and problem-solving skills, especially as they relate to benefits data and process optimization.

Core Competencies

• Operational Excellence: Commitment to accuracy, efficiency, and process discipline.
• Problem-Solving: Exceptional ability to diagnose, analyze, and resolve complex administrative and system issues.
• Communication: Excellent written and verbal communication skills, including the ability to communicate complex benefits information clearly to diverse audiences.
• Leadership/Mentorship: Ability to guide colleagues and act as a reliable resource and subject matter expert.
• Discretion: Demonstrated ability to handle sensitive and confidential employee information with the highest level of integrity.

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com.