Digital Workplace Engineer

We are seeking an experienced Digital Workplace Engineer with deep expertise in End User Computing (EUC) and Unified Communications & Collaboration (UCC) to design, implement, and optimize digital workplace technologies for a Fortune 500–scale enterprise environment. The ideal candidate will have a proven track record of engineering and delivering enterprise-grade solutions that enhance productivity, security, and user experience for a global workforce.

Key Responsibilities

• Engineering & Architecture
• Design, engineer, and implement digital workplace solutions covering EUC platforms (Windows, macOS, VDI, mobile, endpoint management, application delivery) and UCC platforms (Microsoft Teams, Zoom, Cisco Webex, enterprise telephony, video conferencing).
• Develop scalable architectures that support a global user base with high availability, security, and performance.
• Operational Excellence
• Serve as the senior escalation point for complex technical issues within EUC and UCC domains.
• Partner with service operations teams to ensure smooth day-to-day support, lifecycle management, and optimization of collaboration and endpoint platforms.
• Drive automation, monitoring, and self-healing solutions to improve reliability and reduce operational overhead.
• Innovation & Strategy
• Collaborate with business stakeholders, IT leadership, and vendors to define digital workplace roadmaps aligned to enterprise strategy.
• Evaluate and introduce emerging workplace technologies that enable hybrid and remote work models, improve collaboration, and enhance end-user productivity.
• Champion user experience, accessibility, and adoption of workplace tools.
• Security & Compliance
• Integrate security and compliance requirements into digital workplace solutions (e.g., endpoint security, data protection, compliance with SOX, HIPAA, GDPR).
• Partner with InfoSec to implement policies, monitoring, and incident response processes.
• Governance & Documentation
• Maintain design documentation, architecture diagrams, standards, and operational runbooks.
• Define and enforce governance for EUC and UCC services, including device standards, collaboration policies, and naming conventions.

• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

• 10+ years of engineering experience in EUC and UCC technologies at a Fortune 500 company or equivalent scale enterprise.
• Expertise with:
• EUC: Windows 10/11, macOS, iOS/Android, Microsoft Intune, SCCM/MECM, Citrix/VMware VDI, application packaging and distribution, device lifecycle management.
• UCC: Microsoft Teams, Zoom, Cisco Webex, enterprise telephony (SIP, VoIP, PBX), video conferencing systems, meeting room technologies.
• Strong knowledge of enterprise networking concepts related to collaboration (QoS, SBCs, session management).
• Demonstrated experience with PowerShell, automation frameworks, and scripting for EUC/UCC administration.
• Proven success designing and deploying solutions supporting 50,000+ global users in hybrid or remote environments.
• Excellent stakeholder engagement and vendor management skills.
• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).
• Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Expert, Citrix/VMware, ITIL, Cisco Collaboration) strongly desired.

Desired Attributes

• Strategic thinker with hands-on technical ability.
• Strong focus on end-user experience and adoption.
• Ability to balance innovation with operational stability.
• Excellent communication skills across technical and non-technical audiences.
• Collaborative, team-oriented, and proactive in driving change.

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.