Quality Supervisor

As the Quality Supervisor, you will provide daily leadership and supervision to a team of Quality Technicians, ensuring quality plans and food safety initiatives are successfully executed. You will be responsible for supporting production through quality audits, data analysis, training, and problem-solving using quality tools and statistical methods. Your work will help ensure products and processes meet Keurig Dr Pepper’s standards and regulatory requirements, supporting a culture of continuous improvement.

Compensation: This is an exempt, salaried position paid on a biweekly cycle. Compensation is flexible and determined by the candidate's experience level.   

Key Responsibilities

• Lead, coach, and develop Quality Assurance Technicians, managing workload distribution, training, and employee relations.
• Ensure implementation and adherence to quality and food safety initiatives aligned with customer expectations, product development, and continuous improvement strategies.
• Maintain plant readiness for inspections, ensuring compliance with all internal, regulatory, third-party, partner, and certification audit requirements.
• Collect, analyze, and report quality performance data to inform operating teams and prioritize quality-related actions.
• Support and deliver training on quality procedures, policies, and testing protocols to QA teams and plant personnel.
• Conduct audits and quality tests alongside operations and QA staff to identify and resolve quality issues.
• Evaluate production processes for consistency with specifications and validate the effectiveness of corrective actions.
• Maintain comprehensive quality records and reports, including customer complaints and internal issues, to track performance and communicate priorities.
• Apply quality tools (e.g., cause and effect analysis, process mapping, statistical methods) to troubleshoot and implement effective corrective actions.
• Monitor QC performance related to labeling, packaging, and product information to ensure compliance with Keurig Dr Pepper and customer requirements.
• Facilitate daily resolutions to production quality issues and ensure timely disposition of non-conforming products.
• Maintain and utilize quality databases for tracking, analysis, and reporting purposes.
• Ensure all staff understand their responsibility to report food safety and quality issues and are empowered to initiate action.
• Ensure the production of safe, wholesome, and high-quality products, delegating responsibilities as needed to trained designees.
• Assist with the hiring and onboarding of new QA team members.
• Perform other duties as assigned by management.
• Adhere to all Keurig Dr Pepper policies and procedures.

Ensure high performance results of your team by:

• Fostering a culture of trust and wellbeing that prioritizes the team and values employee contributions
• Driving a shared vision with clear goals and accountability, supported by regular conversations to maximize talent
• Embracing diverse perspectives to foster innovation, learning from both successes and failures
• Establishing a safe environment where team members are motivated, heard, and aligned with clear expectations

Where Applicable:

• Benefits eligible day one!!
• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

• Bachelor’s degree in Food Science, Engineering, Chemistry, Biology, or a related field (highly preferred).
• 3–5 years of experience in a quality or product development role, preferably within the food or beverage manufacturing industry.
• Proven track record in developing and executing quality plans that meet key performance indicators (KPIs) and quality goals.
• Strong knowledge of GMP, HACCP, FSMA, ISO principles, Food Defense, and Quality Management Systems (QMS).
• Familiarity with Lean Six Sigma and Continuous Improvement methodologies is a plus.
• Experience with SAP systems is preferred.
• Excellent verbal and written communication skills with the ability to engage cross-functional teams.
• Capable of managing multiple priorities in a fast-paced environment, demonstrating strong attention to detail and initiative.
• Skilled in creating protocols, reports, and training materials.
• Proactive, self-motivated leader with a positive, problem-solving mindset.

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop.  We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.