Quality Manager

This role is aligned to the Coffee Operating Unit

Location: Spartanburg 2 – 3220 Moore Duncan Hwy, Suite 100, Gate A, Moore, SC 29369

Shift and Scheudle: This is a full-time, salaried position working Monday–Friday during normal business hours while supporting a 24/7 manufacturing operation. Flexibility to support off-shift and weekend operations as business needs arise is expected.

The Quality Manager plays a critical role in the Quality Assurance organization, supporting the successful launch and operation of our new K-Rounds™ plant. This role leads quality programs focused on product quality, food safety, manufacturing performance, and continuous improvement.

The Quality Manager will partner with Product, Engineering, Operations, R&D, suppliers, OEMs, and other stakeholders to ensure new products, processes, equipment, and materials meet quality and performance requirements. This position also provides leadership to the site Quality team and drives a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

• Lead site quality and food safety programs, including quality readiness for K-Rounds™ Line 1.

• Develop and maintain Quality Control Plans, sampling plans, testing methods, and quality KPIs for raw materials, in-process production, and finished products.

• Lead root cause analysis, failure investigations, FMEAs, Process Capability Studies, and 8D/CAPA activities.

• Partner with Engineering, Product, R&D, OEMs, and suppliers to resolve product, process, and equipment quality issues.

• Lead validation and qualification of new products, flavors, processes, equipment, and materials.

• Monitor quality data and customer feedback to identify trends, risks, and opportunities for improvement.

• Manage supplier quality, including audits, material testing, corrective actions, and performance improvement.

• Coordinate quality activities with 3PL partners, including inventory holds, rework, inspections, and non-conformance disposition.

• Support packaging testing and ensure products meet applicable quality and performance standards.

• Provide technical quality leadership and communicate issues, trends, and recommendations to site and executive leadership.

• Coach and develop Quality team members while building a culture of trust, accountability, and continuous improvement.

• Travel up to 25% domestically and internationally as needed.

• Targeted annual compensation range of $100,000- $117,000.
• This is a salaried, exempt position paid biweekly. Compensation is competitive and commensurate with experience. 
• Relocation assistance available to qualified candidates.

Benefits (Effective Day One, Where Applicable):

• Medical, Dental, and Vision Insurance

• Disability Coverage

• Paid Time Off (including vacation and sick leave)

• 401(k) with company match

• Tuition Reimbursement

• Mileage Reimbursement

Benefits are subject to eligibility requirements and applicable collective bargaining agreements.

• Bachelor’s degree in Engineering or a related technical field, or equivalent experience.

• 5+ years of experience in quality, engineering, manufacturing, or consumer product development, preferably in a global environment.

• Experience with consumer product quality, supplier quality, and manufacturing processes.

• Strong knowledge of statistical analysis, root cause analysis, FMEA, process capability, and problem-solving methodologies.

• Experience managing supplier quality, audits, corrective actions, and global supply chain activities.

• Strong project management, organizational, communication, and interpersonal skills.

• Demonstrated continuous improvement mindset and ability to work effectively in a fast-paced, ambiguous environment.

• Ability to prioritize competing projects and adjust focus based on changing business needs.

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure: 
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles.  AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members.  If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.