Manager, Leave of Absence

Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth focused, change resilient, collaborative, innovative, nimble, diverse, and inclusive. 

Are you ready to do impactful work?You’ll coach and mentor team members. You’ll create and implement ambitious people strategies. You’ll work collaboratively with business partners and Centers of Excellence to deliver solutions that propel the business forward.

Are you ready to grow? Here’s what will make you successful at KDP! We love passionate, courageous HR people who work with agility and are excited by new challenges. You’ll need consulting and influencing skills, a team-first, entrepreneurial spirit, business insight and analytical capability, and a heart for supporting the needs of our employees.  

Will you be the next member of our talented team? If you’re ready, here’s more about the job!  

The LOA Manager is part of the HR Operations team, a world-class, value-added, and employee centric team that works in partnership with vendors and other functions to design innovative solutions that deliver the best employee experience and enable our teams to focus on the highest-value work through operational excellence, technology and analytics. The LOA Manager is an exciting role responsible for providing day-to-day management and support to the US LOA Team. Success in this role will be measured by ensuring accurate and efficient execution of our leave processes, team engagement and retention, efficiency and productivity improvement and collaboration effectiveness.

Your Responsibilities will include:

• Operational Leadership: Effectively execute on LOA strategy and roadmap, ensuring strong linkage between leave management and overall goal to drive exceptional employee experiences and improved operational effectiveness. Champion the LOA service offering within the HR Function and with the broader enterprise.
• Leave Administration:
  • Liaison between third party leave administrator and KDP HR team to provide seamless support for leave of absence administration process, including but not limited to FMLA, ADA, Short -term disability, long-term disability, and personal leaves.
  • Ensure compliance with all applicable laws and company policies, including FMLA, ADA, HIPAA, and state-specific leave laws.
  • Must possess a working knowledge of worker's compensation and union collective bargaining agreements (CBAs).
  • Serve as an escalation point of contact for employees and managers regarding leave requests, providing guidance and support throughout the process.
  • Work closely with HR leaders to establish optimal service levels for each respective Business Unit.
• Vendor Management:
  • Develop, maintain, and strengthen relationships with key vendors. Serve as the primary point of contact for vendor communications.
  • Monitor vendor KPIs, conduct regular reviews, and implement corrective actions when necessary.
  • Identify opportunities to streamline vendor management processes and support initiatives for cost reduction and efficiency
  • Work closely with Legal, and other internal teams to align vendor strategies with business needs.
• Data and Analytics: Own LOA US performance metrics and drive rigorous management of support provided directly to HRBPs and their employees and generate actions to improve service levels.
• Case Management:
  • Monitor inbound cases in Service Now; review dashboards to analyze trends; monitor aging cases and drive to resolution.
  • Hold partners and vendors accountable to established service level agreements (SLAs). Educate HRBPs and COEs on case management best practices.
• Team Management, Development & Engagement:
  • Provide leadership and consultative support to the team on cases resolution.
  • Serve as point of escalation for highly complex cases that require COE support and subject matter expertise.
  • Manage performance including skills development, quality audits and attendance
  • Drive positive team engagement.
• Project & Process Management: Lead and/or participate in small to medium process improvement initiatives that require a basic working knowledge of project management.

Work Schedule:

This role is available hybrid (2 days remote / 3 days in office) or 100% onsite. Core hours are 8:00 AM – 5:00 PM.

• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

Education & Experience:

• Bachelor’s Degree in Human Resources, related field, or professional experience equivalent; Master's Degree preferred
• A minimum of 6 years of progressive experience in LOA Administration, HR Compliance or related capacity within fast-paced and matrix organizations
• Familiarity with HRIS and Contact Center systems; Workday and ServiceNow preferred
• Advanced skills using Microsoft Office Suite (Work, Excel, PowerPoint, Outlook, Teams

Successful candidates will also demonstrate these additional qualifications:

• Proven ability to understand business goals, implement and propose new approaches and procedures to improve productivity and develop the LOA function.
• In-depth knowledge of FMLA, ADA, HIPAA, and other federal and state leave regulations.
• Proven ability to analyze trends, data, and leverage organization statistics and performance to influence the HR operations strategy and roadmap.
• Proven ability to manage and develop high-performing teams. Able to engage in fearless and fair conversations to hold team members and partners accountable for established service level agreements.
• Proven bias for action as evidenced through proactive, innovative and value-creating solution implementation.
• Success in leading and managing projects.
• Ability to build and manage strong, collaborative working relationships, champion the LOA and HR Operations brand/team and carry high credibility with cross-functional teams.

Our offer:

Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and exciting career opportunities across the country. We provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired, and appreciated at work.

Come on our journey to Elevate HR and grow your career with us!

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partners brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.